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Help Desk (Documentation)
If you have a support question about your web hosting account, please check out the FAQ below.
If the documentation's below doesn't answer your questions, you may email us at support@ip01.net

FTP Access is included with all web hosting accounts

What is FTP ?
How FTP works
Answers to Common Questions


What is FTP ?

FTP is short for "File Transfer Protocol". FTP enables you to upload files located on your computer hard drive to your new web server. You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site anytime of the day. There are dozens of free FTP programs available on the Internet and you are free to use whichever you choose. If you are a PC user, we have provided instructions below for using one program in particular; "CuteFTP".
If you are a Macintosh user, we recommend a program called "Fetch".

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How FTP works

When you signup with iP01 you will receive a login username and password for your account.  When you login to your ftp account (ftp.<yourdomain.com>), the session begins in your website directory at "/" which is accessible via the URL http://<yourdomain.com>/ and http://www.<yourdomain.com>/

All of the files associated with your website needs to be placed in the "web" folder in your account.  Please "Do Not Delete" any directories in your account that you did not create.  This includes the folder: cgi-bin.

Answers to Common Questions:

1) Where do I get an FTP program ?
If you are using a Windows based PC, you can download CuteFTP for windows from http://cuteftp.com/download/index.shtml 

If you are using a Mac, you can download Fetch from
http://fetchsoftworks.com/

2) How do I use FTP ?
Once you have your FTP client logged into the server, you should upload all your web page files/images into the "/" folder. This folder should contain files that you wish to publish online on your site.

2) Where do I put my web page files/images ?
Once you have your FTP client logged into the server, you should upload all your web page files/images into the "/" folder. This folder should contain files that you wish to publish online on your site.

3) I uploaded my files but I get an error in my browser saying the page either can't be displayed, can't be found or no permission.
Ensure that you have uploaded
your files into the correct folder (see #2 above. Please also check that all your filenames and links are lowercase. The server's file system is case-sensitive; a big "A" is not the same as a small "a". The name of the main page for your website must be one of the following or you will get a forbidden error:
index.cgi index.php index.shtml index.html index.htm default.html default.htm

4) I uploaded my files but I am still seeing the default Welcome Page.
This is because you did not replace the index.html file in your account. To fix this problem, simply rename your main page to index.html or delete the existing index.html file. See question #2 & #3 above.

5) I can't login to my server.
First, check to make sure your domain name has been transferred to our servers before you can login using your domain name. If your domain name has not been fully transferred or registered you will not be able to FTP using your domain name. Instead, you will need to use the server name we have provided (please refer to your account information that was emailed to you). If your domain has been transferred, it is possible that you are entering the wrong username or password. Lastly, it could be a network connection problem. If you think this is the case, please inform us and we will investigate the matter.

Important Note:
If you are using FrontPage Extensions to publish your site, do not use FTP or you will damage your frontpage extensions.

 
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