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Help Desk (Documentation)
If you have a support question about your web hosting account, please check out the FAQ below.
If the documentation's below doesn't answer your questions, you may email us at support@ip01.net

Webserver Logs :
You may view and download your log files generated by the webserver. You will be able to view the following:
- Your website's access log file.
- Your website's error log file.
- Your website's execution log file.

To view a log file :-
• Select a log file from the drop down menu.
• Then click on "refresh" to view the chosen log file

To download a log file:-
• Select a log file from the drop down menu
• Then click on "download log" to download the chosen log file

You can also search the log file for specific words or names.

To search the log file:-
• Key in the word to search for in the "Contains" text box.
• Then click on "refresh" to search the log file

Access Log

An access log logs all file requests for your Web site. These files will include the HTML files and their imbedded graphic images and any other associated files that are accessed.
In general, an access log can be analyzed to tell you:

  • The number of visitors (unique first-time requests) to a home page
  • The origin of the visitors in terms of their associated server's domain name (for example, visitors from .edu, .com, and .gov sites and from the online services)
  • How many requests for each page at the site, which can be presented with the pages with most requests listed first
  • Usage patterns in terms of time of day, day of week, and seasonally

Error Log

An error log is a list of errors encountered during the request for individual files for your Web site. Each error is represented as one entry including some explanation of the reason for this error. You may want to refer to this log to assist you in finding broken links on your Web site and also to help you debug Scripts and missing graphics.

Execution Log

An execution log is a list of all the scripts that were executed in the Web site. You will probably want to refer to this file if you are having problems setting up your scripts to work. Script errors will be shown in the execution log or in the error log.

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