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Help Desk (Documentation)
If you have a support question about your web hosting account, please check out the FAQ below.
If the documentation's below doesn't answer your questions, you may email us at support@ip01.net

Publishing a Web
Opening an Existing Web
Troubleshooting problems in FrontPage
Further Microsoft FrontPage Support

Publishing a Web

After you have built your html documents and are ready to upload them to our

1. Start Microsoft Frontpage.

2. Open the web you've created by selecting File > Open Web . Select the directory  where you have stored all the html file you have created and click "Open".

3. Choose File > Publish Web

4. If your "Destination Web Server" doesn't appear in the Publish window (it won't
the first time you publish to our server) CHOOSE "More Webs" and type the
location of the web to publish to. Hit return.
IMPORTANT: Use http://www.yourdomain.com as the Destination Web Server to publish to our server. Leave the "Destination Web Name" BLANK.

5. You will be asked for your USERNAME and PASSWORD. This is your web hosting account USERNAME and your FrontPage PASSWORD. Your FrontPage password is the password that you have provided when you signed-up for our service.

6. You can watch the progression of the upload by looking at the bottom left
corner of FP Explorer.

Opening an Existing Web

1. Open FP Explorer and choose File > Open Front Page Web.

2. You can now choose to open a previously created web on your PC or your web
on our server.

3. Highlight the appropriate web or type in the web address
(www.yourdomain.com) and click OK.

4. Enter your USERNAME and FP PASSWORD if required.

5. Make modifications and recalculate links if needed. (See FP help docs for info
on when it's necessary to recalculate links.

Troubleshooting Common Problems with Frontpage

Getting error - "Root Web Busy"

FTP or telnet to your site and remove the "service.lck" file in /_vti_pvt. This
usually happens when an FP session is interrupted before completion.

Server timing out when publishing large sites.

This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact support.

Getting Error - "Front Page Extensions not Installed"

We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.
NOTE: The extensions are easily corrupted.
If you have decided to use FrontPage Explorer to update your web site on the server, do not use FTP.

I published but my web's not there!

This will happen when the "Destination Web Name" is filled in when publishing to
our server.

This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level "/" where it should be.

My counter, bbs, guestbook, etc isn't working.

These problems are generally due to incorrect permissions on either the directory,
file(s) or cgi script(s) that are associated with them. Please don't change the permissions of your files or directories unless you have a specific reason for doing
so and you know what effect it will have on your site.
Please ensure that you do not upload your website using the FTP protocol from your Frontpage Program. All Frontpage specific features will not work if you upload your website using FTP from the Frontpage program.

My search bot doesn't return any results.

The "/" directory must be world readable AND you need to recalculate links BEFORE publishing (or after editing directly on the server). If it still doesn't work, FTP to the server and go to the /_vti_txt/default.wti directory. Delete any files that begin with "ALL.". Don't delete any other files. Then using Windows Explorer, do the same thing on your PC. Recalculate links, test locally with your browser and publish.

FP starts the Web Publishing Wizard when I try to publish.

Cancel the operation and email support to have the FP extensions installed/repaired.

Further Microsoft FrontPage Support

If you need further assistance using FrontPage, go to

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