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Linux
Web Hosting
How much does it cost to renew the hosting
account after the first year ?
You will be able to renew your hosting account with Ip01 at the
same price as when you initially signed-up for our services or the
current price, whichever is lower.
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How much does it cost to
renew my Free domain name after the first year ?
As long as you renew your hosting account with us, you do not have
to worry about the domain renewal fees because we will renew your
domain name for Free. If you would like to renew the domain name
without our hosting services, the domain name can be renewed at
$15 per year for .com, .net, .org, .us, .biz and .info domain names.
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How
long is your set up time ?
You can start to use your hosting account immediately after
you have complete the signup process and made your payment. If your
account is to be used with a new domain name, it may take up to
48 hours before your new domain name will be functional.
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Do
you offer 24 hour telephone support ?
ip01.net is able to keep our prices lowest in the industry, because
we do not provide onsite & telephone support to our customers.
Do be assured that we do respond to tech support requests via emails
in a timely manner. Email tech support is available 24 hours a day,
7 days a week. Online chat support will be available in the coming
weeks.
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Can I start using your hosting services
with one of my existing domain names, and later add the "free
domain name" parked on the web site, or being an alias, i.e.
pointing to the same web site ?
Yes you can, but once you claim the "free
domain name", you are nolonger entitled to transfer
your existing domain name to Ip01 for Free. You may either choose
to claim "one Free domain name" or "one Free domain
name transfer" with every hosting account. The Free domain
name transfer will extend your existing domain name expiry by one
year if successful.
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Will I need to pay for the "free
domain name" that you offer with the hosting package in subsequent
years (second, third, etc.), i.e. is the domain registration free
only for the first (or second) year, or it is free as long as the
site is hosted with your service ?
ip01 will renew your "free domain name" for Free
as long as you renew your hosting account with ip01.
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Is
there a minimum contract for the amount of months that I must keep
that site with ip01, or can I cancel at any time ?
No, there is no contract for the amount of months that you have
to keep the site. You can cancel your account at any time. When
you cancel your account, we will refund the amount equal to the
remaining unused portion of your account back to your credit card
but there will be a small charge for the credit card billing processing
fee. If you did claim your Free domain name or Free domain name
transfer, This fee is imposed to us by the Credit Card Companies.
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If
I choose to cancel the hosting, do you refund for the remaining
months ?
Your credit card has been charged when your account was activated.
When you choose to cancel your account, we will refund the amount
equal to the remaining unused portion of your account minus the
cost of the Free domain name (if applicable). The amount will be
refunded back to your credit card but there will be a small charge
for the credit card billing processing fee. This fee is imposed
to us by the Credit Card Companies.
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Can I host materials offensive to certain quarters in my account
?
No. Although we respect the First Amendment rights of individuals
and oppose the censorship of the Internet, we are not prepared to
host sites which is considered to be objectionable. You are not
allowed to host sites that criticizes a person, an organization,
a community or violates copyrights, trademarks, trade secrets, or
any other statute.
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Can
I use your service to send SPAM ?
No. ip01.net defines spam to be mass, unsolicited, impertinent messages
(i.e. junk mail on the internet). Accounts which send spam will
be immediately terminated, and will be charged theft of service
fines up to $1 per message plus a $10 processing fee per complaint
received.
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Can I SPAM advertise a website hosted by
ip01?
No. You may not SPAM advertise any website hosted by ip01. Spam
advertising will cause our servers to be blacklisted eventhough
the Spam emails are not relayed via our servers. We will be forced
to terminate websites that are SPAM advertised, there will also
be $10 processing fee per complaint received.
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Do
you provide any Web site development tool/generator ?
Currently we do not provide any web site generator to our customers
but you can use any web site generator as long as the generator
is able to fulfill your page requirement.
There are some popular web site generator such as Macromedia Dreamweaver,
Netscape Composer, Hotdog Pro, MS.Frontpage, Abode Go-live and etc.
After you have created your webpage, you can use cuteFTP, a very
user friendly file transfer program which allows you to upload or
download html files to your hosting account. You can download the
software at http://www.cuteftp.com.
If you are not familiar with this software, we may also you use
our file manager system which is available for you for free in our
web based account control panel. Detail instructions can be found
at our support site http://www.ip01.net/support/.
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